40D On-Off Shutter

[wf7850]

Was so happy to receive sms from CSC on Tue nite that my baby was ready for collection. Went down yesterday lunchtime and collected her back. Was told that they replaced a faulty switch to rectify the fault. Tested it and seemed to be okay. but................................

went home and be4 putting her back into the dry cabbie, think might as well 'fondle' her a little while... 5 presses on and whoala... she 'froze' again...!!!!! 

the fault still remains and is still as intermittent as ever, jus tt now if u continue to press harder, it will shoot.

called up earlier to confirm what was it they actually replace and it got me even madder - they asked me to bring it back asap so that they can 'check again' as they could have 'overlooked' on some other things...!!!!

WTF....?!!!??!!??! wat do they mean by 'overlooked'...?? told them specifically wat was the fault and they didnt know where to look for the very first time...? and who is going to compensate my time/car park charges/effort for going there just becos of their incompetency??

i have officially send in a complaint and will see how long they take to reply me. 

if any of you know any senior management there, hope you kind soul can send them a message.

sorry to those that were all praises for their 'good' service. I was skeptical at first but given the position i am in now, i can only say that they SUCK BIG TIME....!!!!! 

[wf7850]

think my letter worked. received call from Sharon but still did not address the issue as she mentioned that it could be some other 'faults' which was not noticed.... after everything, i still need to make a trip back for them to 'check again...'

my opinion still remains.... 

[UKay]

well... csc is alr very very VERY VERRRYYY VERRRRYYYY good compared to the rest of the other idiots ard now... km used to be the best... but now since sony bought over... u know the rest is history... all in all... just make sure that they fix it... if not they change it!

[boredphuck]

well... csc is alr very very VERY VERRRYYY VERRRRYYYY good compared to the rest of the other idiots ard now... km used to be the best... but now since sony bought over... u know the rest is history... all in all... just make sure that they fix it... if not they change it!

true. shriro pentax has even worse service. friend brought in his camera and no sound no news from them until 2+ mths later. i think there was not even a decent explanation from them after tat.

[Tetanus]

My experiences with Canon Service Centre is that the front desk staffers are generally well-meaning, polite and helpful. Service has been prompt so far, especially whenever it came to them having to get back to me.

The only problem is that some of the front desk staffers are clearly not photographers, or do not have enough aptitude and/or sense of involvement. A couple of days ago, I sent in two of my bodies for servicing. I observed quietly as the staffer, a young girl, fumbled as she was mounting a lens onto the camera. I could have said something but I chose not to, because, let's admit it, it's just a job to some of these staffers.

I still long for the day when I can have a regular technical person I can meet or communicate with. Sometimes, a working photographer has questions or requests that he or she can put across only to a senior tech. Front desk staffers is the barrier to that.

Perhaps CPS will make it happen, perhaps not. We shall see…

[boredphuck]

My experiences with Canon Service Centre is that the front desk staffers are generally well-meaning, polite and helpful. Service has been prompt so far, especially whenever it came to them having to get back to me.

The only problem is that some of the front desk staffers are clearly not photographers, or do not have enough aptitude and/or sense of involvement. A couple of days ago, I sent in two of my bodies for servicing. I observed quietly as the staffer, a young girl, fumbled as she was mounting a lens onto the camera. I could have said something but I chose not to, because, let's admit it, it's just a job to some of these staffers.

I still long for the day when I can have a regular technical person I can meet or communicate with. Sometimes, a working photographer has questions or requests that he or she can put across only to a senior tech. Front desk staffers is the barrier to that.

Perhaps CPS will make it happen, perhaps not. We shall see…

i didn't get to talk to their tech staff when i brought my stuff to be done. but when i called up for queries, they do put me to their techies to check on certain things over the phone.

[Dream Merchant]

Actually they have been more than helpful to me, even though they have ever only seen my 10D.

You must know what to say when you're there... And the three times that I was there (not for servicing), they always got a techie to speak to me cos they had no clue what I was talking about. 

And make sure to spend some time testing everything in your camera. Who knows, a few hundred shots later, same problem or another problem might crop up. Be sure to take photos of the most chio counter staff while you're at it and come back post up hor.  

[wf7850]

was too worked up earlier so may have been too critical of them.... 

actually their counter service officers and staff (including Sharon) i spoke over the phone were all well mannered, polite and courteous. no complaints of that. 

but wat i still fret over is the quality of repair that they are providing. being a leading brand, they should be more thorough and au fait with their own product. if they cant know what's wrong with their own equipment, then who else can.... 

but no point crying over spilt milk as the fact is I have to go back again and just sincerely hope that they can rectify it this time round. so for now, i will reserve my opinion for them. 

[wf7850]

.....Be sure to take photos of the most chio counter staff while you're at it and come back post up hor.  

hey bro, thanks for the note... think there was a cutie there... at least now there's something for me to look forward to on the next visit...! 

[Nick]

William,

You should ask one of us to go to Canon with you. I think things will get easier once they see our mischievous grins. 

[wf7850]

William,

You should ask one of us to go to Canon with you. I think things will get easier once they see our mischievous grins. 

hey nick, since u mention, why not we organise the next SEED at HBF then...?? every CGer just bring along their gears and we go storm Level 4 first.... 

 

[Nick]

hey nick, since u mention, why not we organise the next SEED at HBF then...?? every CGer just bring along their gears and we go storm Level 4 first.... 

 

That's a good idea too. Next SEED will be most probably at Harbour Front for a change. 

[victor]

Jedi will be a happy boy!

[Dream Merchant]

Sounds like a plan in the making!