sk.images
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« on: December 03, 2007, 07:58:49 PM » |
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I bought my wife a new 40D as an early Xmas present. She used it once and at the end of the first week it died. Would not power up at all (no it wasn't the battery, that is fully charged and then tested at Harbourfront). Have to wait 5 days now while they fix it.
Not very happy! I asked for a new one but the service manager said no. I have sent a rather scathing email to Canon but I don't really hold out much hope.
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hwchoy
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« Reply #1 on: December 03, 2007, 08:14:53 PM » |
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never let a woman touch a brand new gear. for that matter, don't let them touch any gear of any age!  *run and hide* |
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Canew
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« Reply #2 on: December 03, 2007, 08:58:57 PM » |
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Wah! Choy, you cannot say like that leh. Not PR leh.
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hwchoy
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« Reply #3 on: December 03, 2007, 09:00:32 PM » |
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Wah! Choy, you cannot say like that leh. Not PR leh.
this is what separates the men who count their married life in decades |
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Michael
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i SHOOT, therefore i PRINT
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« Reply #4 on: December 03, 2007, 09:06:03 PM » |
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I bought my wife a new 40D as an early Xmas present. She used it once and at the end of the first week it died. Would not power up at all (no it wasn't the battery, that is fully charged and then tested at Harbourfront). Have to wait 5 days now while they fix it.
Not very happy! I asked for a new one but the service manager said no. I have sent a rather scathing email to Canon but I don't really hold out much hope.
send mail to who? Freddie Fun? list down the items u have of canon and say u're such a big supporter u're upset with a 40D when ur high end ones give no problems. lol |
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absolute power corrupts absolutely. canon is powerful and corrupted my CF card.
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jediforce4ever
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« Reply #5 on: December 03, 2007, 09:22:32 PM » |
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Perhaps its just your copy of the camera.Did the canon SVC staff tell you what was wrong with the camera?
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sk.images
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« Reply #6 on: December 03, 2007, 09:30:44 PM » |
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The tech had no idea so they had to take in for a proper exam.
I'm just glad I got from a approved dealer with warranty.
In my view QA should not be related to price and with Canon, lately it really hasn't been - just look at the first batch of 1DIII's.
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evershine
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« Reply #7 on: December 03, 2007, 10:08:12 PM » |
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This is bad... I can feel your frustration...!! Did they try to use their own spare battery to test it on the spot? 5 days is really too much for a brand new set. Furthermore its power issue. Should b 1 to 1 replacement or something.
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Kwanon
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« Reply #8 on: December 03, 2007, 10:12:23 PM » |
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hmm. was it water? it happened to me once. changing lens even in shelter (those pasar malam type) of drizzling rain
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evershine
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« Reply #9 on: December 03, 2007, 11:26:09 PM » |
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That is possible..short circuit.. Now i better becareful of water! hmm. was it water? it happened to me once. changing lens even in shelter (those pasar malam type) of drizzling rain
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jediforce4ever
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« Reply #10 on: December 03, 2007, 11:52:30 PM » |
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hmm. was it water? it happened to me once. changing lens even in shelter (those pasar malam type) of drizzling rain
I've shot with the 30D in heavy rain before and nothing has happened to it at all. |
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sk.images
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« Reply #11 on: December 04, 2007, 09:40:34 AM » |
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No, couldn't be water. It had not seen the outdoors in it's short 1 week life.
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Michael
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« Reply #12 on: December 04, 2007, 09:40:58 AM » |
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Probably QC. I do understand that they SHOULD by right offer 1 to 1 exchange within the first 7 days?
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absolute power corrupts absolutely. canon is powerful and corrupted my CF card.
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Nick
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« Reply #13 on: December 04, 2007, 10:20:40 AM » |
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Isn't there a 7 Day 1-1 with the dealer?
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CanonGrapher
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« Reply #14 on: December 06, 2007, 01:44:02 PM » |
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That is VERY bad. But I doubt anywhere other than N. American, Oz/Nz and Western Europe might you be able to get an ono to one exchange.
Anything we can do to get Canon's attention?
Let me check and revert.
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